Privacy Policy — solt77 Bangladesh

solt77 ("we", "us", "our") operates the online casino and sports betting platform accessible at solt77.net. We understand that personal data shared with us is provided in trust, and we take our responsibility to safeguard that data seriously. This Privacy Policy describes our practices in relation to the collection, use, storage, sharing, and protection of your personal information.

This policy covers all services offered through the solt77 platform, including but not limited to account registration, identity verification (KYC), deposits and withdrawals, casino games, sports betting, crash games, fishing games, live dealer tables, customer support interactions, and promotional communications.

By creating a solt77 account or by continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this policy, please discontinue use of the solt77 platform and contact [email protected] to request account closure.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the complete agreement governing your use of solt77.

solt77 collects personal data only to the extent necessary to deliver the platform's services, fulfil legal and regulatory obligations, and maintain the security and integrity of the gaming environment. We do not collect data speculatively or beyond what is reasonably required for these purposes.

The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name as it appears on government-issued identification.
• Date of birth (used to verify the 18+ age requirement).
• Residential address, including city, district, and postal code.
• Email address used to register and receive account communications.
• Mobile phone number, particularly the number linked to bKash or Nagad accounts for payment verification.
• Username and hashed (encrypted) password credentials.

Verification (KYC) Documents:

• Scanned or photographed copy of a National Identity Card (NID), passport, or Bangladesh Road Transport Authority driving licence.
• Proof of address documents such as utility bills, bank statements, or mobile financial service (MFS) account statements dated within 90 days.
• Selfie or live-photo verification where required to confirm that the account holder matches the submitted identity documents.

Financial Transaction Data:

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals.
• Bank account details (account name, bank name, branch) where bank transfer is the chosen payment method.
• Masked card numbers and transaction reference IDs for Visa or Mastercard transactions.
• Deposit amounts, withdrawal amounts, and transaction timestamps — retained for financial reporting and fraud prevention purposes.

Technical & Device Data:

• IP address at the time of registration, login, and key in-session events.
• Device type, operating system, and browser version.
• Session duration and page interaction data collected via first-party analytics.
• Geolocation data (country and approximate region level only, derived from IP address — not GPS).

Behavioural & Gaming Data:

• Game history, bet amounts, win/loss records, and session activity — retained for responsible gaming monitoring, dispute resolution, and audit purposes.
• Bonus opt-in history and wagering progress data.
• Player-initiated limit and self-exclusion requests and their associated timestamps.

Communications Data:

• Content of live chat transcripts and email correspondence with the solt77 support team.
• Records of promotional communications sent to you and your opt-in or opt-out status.

solt77 uses the personal data it collects for specific, documented purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which solt77 processes personal data are as follows:

solt77 does not use automated decision-making or profiling in any way that produces legal or similarly significant effects on individual players without a human review mechanism being available. Where automated systems flag an account for review (e.g., for suspected fraud or responsible gaming triggers), a trained member of our compliance team reviews the case before any account action is taken.

If you have opted in to receive marketing communications from solt77, you may withdraw your consent at any time by contacting [email protected] or by using the unsubscribe mechanism included in each promotional email. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before withdrawal.

solt77 processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

• Contractual necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to provide the solt77 service under the agreement formed when you create an account and accept our Terms & Conditions.
• Legal obligation: Certain processing activities — particularly those related to identity verification, anti-money-laundering checks, and financial record-keeping — are required by applicable law and cannot be waived by either party.
• Legitimate interests: solt77 processes technical and behavioural data to maintain platform security, prevent fraud, and improve the quality of its services. These interests do not override your fundamental privacy rights, and we apply a proportionality test before relying on this basis.
• Consent: Where processing is not required by contract or law — most notably for direct marketing communications — solt77 will obtain your explicit consent before processing begins. You may withdraw consent at any time without penalty.

solt77 does not rely on consent as a legal basis for processing that is otherwise necessary for the performance of the contract (i.e., we will not ask for "consent" to process data that we are contractually or legally required to process, as such consent would be misleading about your ability to refuse).

solt77 may share your personal data with the following categories of third parties:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) receive the minimum transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session tokens to authenticate game sessions. No personally identifiable information is passed to game studios beyond what is technically required to initiate a game session.
• Identity verification services: Third-party KYC and document verification providers may process copies of identity documents on our behalf to confirm authenticity. These providers are contractually required to maintain data security standards at least equivalent to those applied by solt77.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics platforms to help solt77 understand overall platform performance. No individual player is identifiable in this aggregated data.
• Legal and regulatory authorities: solt77 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally where required to do so by applicable law, court order, or regulatory obligation — without prior notice to the account holder where the law prohibits such notice.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by solt77 may access relevant account data under strict confidentiality obligations to the extent necessary for the professional engagement.

Any third party that receives personal data from solt77 is contractually required to process it only for the specific purpose for which it was disclosed and to maintain security standards consistent with solt77's own data protection commitments.

solt77 uses cookies and similar client-side storage technologies to maintain session continuity, remember your login state, and collect aggregated analytics data about platform usage. Below is a summary of the cookie categories solt77 uses:

Most web browsers allow you to control cookies through their settings preferences. Restricting or deleting strictly necessary cookies will impair the functionality of solt77 and may prevent you from logging in or completing financial transactions. solt77 does not use cookies to track your browsing activity across unrelated third-party websites.

Local storage and session storage may also be used for temporary data such as game-state preservation during a session. This data is cleared automatically when you close your browser session and is never transmitted to external parties.

solt77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the full duration of the account's existence plus a minimum of five years following account closure, to satisfy financial record-keeping and anti-money-laundering requirements.
• KYC verification documents: Retained for a minimum of five years following the verification date or account closure, whichever is later, in line with standard financial compliance requirements.
• Financial transaction records: Retained for a minimum of seven years following each transaction, consistent with financial reporting standards applicable to payment service environments.
• Customer support correspondence: Retained for three years following the resolution of a query or dispute, to enable review in the event of a subsequent related complaint.
• Marketing communications data: Retained until you withdraw consent or for two years following your last engagement with a solt77 communication, whichever comes first.
• Technical and device logs: Retained for 90 days in active logs, then archived for up to 12 months for security audit purposes before permanent deletion.

At the end of the applicable retention period, personal data is either permanently deleted from solt77 systems or irreversibly anonymised such that it can no longer be associated with any individual player. Anonymised aggregate data derived from former player records may be retained indefinitely for statistical and business planning purposes.

solt77 implements a layered security architecture designed to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key technical and organisational security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the solt77 platform, ensuring that communications cannot be intercepted in transit.
• Encrypted password storage using industry-standard hashing algorithms. solt77 never stores passwords in plain text and our support team is never able to view or retrieve your password.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Staff members only access the data required to perform their specific role.
• Audit logging for all internal access to sensitive account and financial data, enabling detection and investigation of any inappropriate access.
• Penetration testing and vulnerability assessments conducted regularly by qualified security professionals to identify and remediate potential weaknesses before they can be exploited.
• Secure data centres with physical access controls, redundant systems, and encrypted storage for all databases containing personal information.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, solt77 will notify affected individuals without undue delay and will take all reasonable steps to contain the breach and prevent further unauthorised access.

solt77 respects your rights over your personal data. Depending on the nature of the data and the legal basis on which it is processed, you may be entitled to exercise the following rights:

• Right of Access: You may request a copy of the personal data that solt77 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data held by solt77 is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as address updates) can be made directly by contacting support. Changes to identity data require re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its retention. Note that financial records and KYC documents are subject to mandatory retention periods that take precedence over erasure requests.
• Right to Restrict Processing: In certain circumstances you may ask solt77 to restrict how your data is used while a query or objection is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of solt77's legitimate interests. solt77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (most notably for marketing communications), you may withdraw consent at any time with immediate effect.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request". Include your registered username and a brief description of the right you wish to exercise. We may ask you to verify your identity before processing the request. solt77 does not charge a fee for reasonable data rights requests.

If you are a parent or guardian and you believe that a person under your care has registered with solt77 or submitted personal information to the platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving a verified report.

solt77 employs active age-gate controls at registration, including date-of-birth collection and KYC document verification, specifically to prevent underage access. These controls are reviewed and updated regularly to maintain their effectiveness. No marketing communications are directed toward individuals under the age of 18, and solt77 does not knowingly place promotional content on channels whose primary audience is minors.

solt77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform that affect how personal data is handled. When material changes are made, we will publish the revised policy at solt77.net/privacy-policy with an updated effective date and will notify registered account holders via a platform notice displayed at next login.

Minor clarifications — such as typographical corrections or rewording that does not alter the substance of any provision — may be made without prominent notice, though the current version of the policy will always be accessible at the URL above.

Your continued use of the solt77 platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how solt77 handles your personal data. If you disagree with any revised provision, please contact [email protected] to discuss your options, including account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how solt77 processes your personal data, please contact us through one of the following channels:

• Email: [email protected] — please use the subject line "Privacy Query" or "Data Rights Request" to ensure your message reaches the correct team. (Plain text address — not a clickable link. Please copy it manually into your email client.)
• Live Chat: Available 24 hours a day, 7 days a week from within the solt77 platform after login. Live chat is the fastest channel for urgent queries, with a target first-response time under two minutes during Bangladesh Standard Time (BST, UTC+6) peak hours.

solt77 aims to acknowledge all privacy-related queries within 48 hours and to provide a full written response within 10 business days. For complex data rights requests — particularly access requests involving large volumes of historical data — we may require up to 30 days, in which case we will notify you of the extended timeline promptly.